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Shipping Policy

SHIPPING & DISPATCH

Free UK shipping available for all orders, tracked and timed services via a courier service are available at an extra cost.

After particularly busy weekends and bank holidays, some orders may take a little longer to ship.

Courier Delivery orders placed before 3 pm will ship the same day. Courier orders placed after 3 pm will ship the next working day.

We currently ship orders Monday to Friday. Orders placed after 3 pm Monday to Friday will not ship until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays.

IMPORTANT: If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing. 

FREE SHIPPING

We are currently offering free shipping on all UK orders shipped via Royal Mail 1st Class, please select free shipping option at checkout.

When selecting the Courier Option, UK orders will be shipped using APC Overnight.

SHIPPING OPTIONS UK

These are rough estimates, and please allow longer during exceptional times like during the Coronavirus crisis and busy holiday periods. 

OPTION

PRICE

DESCRIPTION

Royal Mail 1st Class Post

Free

Delivery usually 2-3 working days

Courier Delivery (Mon-Fri)

£4.99

Delivered next working day before 7pm, tracked to your door 

 

SHIPPING OPTIONS EU COUNTRIES LISTED

These are rough estimates, and please allow longer during exceptional times like during the Coronavirus crisis and busy holiday periods. 

Service Pro Carrier Packet

Country Code Country Service Code 0.25kg 0.50kg 0.75kg 1.00kg Delivery
BG Bulgaria Pro Carrier Packet £6,50 £8,50 £11,00 £13,00 5-11 working days
HR Croatia Pro Carrier Packet £5,50 £7,00 £8,50 £10,00 5-11 working days
CY Cyprus Pro Carrier Packet £6,50 £9,50 £12,00 £14,50 5-11 working days
EE Estonia Pro Carrier Packet £5,00 £6,00 £7,00 £8,50 5-11 working days
FR France Pro Carrier Packet £4,50 £5,00 £5,00 £5,50 5-11 working days
DE Germany Pro Carrier Packet £5,00 £5,50 £5,50 £6,00 5-11 working days
GI Gibraltar Pro Carrier Packet £7,50 £10,50 £13,00 £16,00 5-11 working days
GR Greece Pro Carrier Packet £5,50 £6,50 £7,50 £8,00 5-11 working days
GG Guernsey Pro Carrier Packet £7,50 £10,00 £12,50 £15,50 5-11 working days
HU Hungary Pro Carrier Packet £5,00 £6,00 £7,00 £8,00 5-11 working days
IE Ireland Pro Carrier Packet £6,50 £7,00 £7,50 £8,00 5-11 working days
IT Italy Pro Carrier Packet £6,00 £6,50 £7,00 £7,50 5-11 working days
JE Jersey Pro Carrier Packet £7,00 £10,00 £12,50 £15,50 5-11 working days
LI Liechtenstein Pro Carrier Packet £5,00 £6,00 £6,50 £7,00 5-11 working days
LU Luxembourg Pro Carrier Packet £5,00 £5,00 £5,50 £5,50 5-11 working days
MC Monaco Pro Carrier Packet £7,50 £10,50 £13,50 £16,00 5-11 working days
NL Netherlands Pro Carrier Packet £5,50 £5,50 £6,00 £6,50 5-11 working days
PL Poland Pro Carrier Packet £5,00 £6,00 £7,00 £7,50 5-11 working days
RO Romania Pro Carrier Packet £5,50 £6,00 £7,00 £8,00 5-11 working days
SI Slovenia Pro Carrier Packet £5,00 £5,50 £6,00 £6,50 5-11 working days
ES Spain (Mainland) Pro Carrier Packet £5,00 £6,00 £7,00 £8,00 5-11 working days
SE Sweden Pro Carrier Packet £5,50 £6,00 £6,50 £7,00 5-11 working days
BE Belgium Pro Carrier Packet £5,00 £5,00 £5,50 £5,50 5-11 working days
LT Lithuania Pro Carrier Packet £6,00 £7,00 £8,00 £8,50 5-11 working days

 

Service Pro Carrier Parcel Plus

Country Code Country Service Code 0.25kg 0.50kg 0.75kg 1.00kg Delivery
BG Bulgaria Pro Carrier Parcel Plus £9,00 £9,00 £9,00 £9,00 6-8 working days
HR Croatia Pro Carrier Parcel Plus £16,00 £16,00 £16,00 £16,00 4-8 working days
CY Cyprus Pro Carrier Parcel Plus £8,00 £9,00 £10,00 £10,00 4-6 working days
EE Estonia Pro Carrier Parcel Plus £12,00 £12,00 £12,00 £12,00 7-8 working days
FR France Pro Carrier Parcel Plus £6,00 £6,00 £6,00 £6,00 3-5 working days
DE Germany Pro Carrier Parcel Plus £5,00 £5,00 £5,00 £5,00 3-5 working days
GR Greece Pro Carrier Parcel Plus £7,00 £9,00 £10,00 £10,00 5-8 working days
HU Hungary Pro Carrier Parcel Plus £8,00 £8,00 £8,00 £8,00 6-7 working days
IE Ireland Pro Carrier Parcel Plus £5,00 £5,00 £5,00 £5,00 3-5 working days
IT Italy Pro Carrier Parcel Plus £8,00 £8,00 £8,00 £8,00 4-7 working days
LU Luxembourg Pro Carrier Parcel Plus £9,00 £9,00 £9,00 £9,00 2-5 working days
NL Netherlands Pro Carrier Parcel Plus £8,00 £8,00 £8,00 £8,00 2-4 working days
PL Poland Pro Carrier Parcel Plus £6,00 £6,00 £6,00 £6,00 6-7 working days
RO Romania Pro Carrier Parcel Plus £9,00 £9,00 £9,00 £9,00 6-7 working days
SI Slovenia Pro Carrier Parcel Plus £10,00 £10,00 £10,00 £10,00 6-7 working days
ES Spain (Mainland) Pro Carrier Parcel Plus £6,00 £6,00 £6,00 £6,00 3-5 working days
SE Sweden Pro Carrier Parcel Plus £10,00 £10,00 £10,00 £10,00 4-6 working days
BE Belgium Pro Carrier Parcel Plus £8,00 £8,00 £8,00 £8,00 4-5 working days
LT Lithuania Pro Carrier Parcel Plus £9,00 £9,00 £9,00 £9,00 6-8 working days


SHIPPING TERMS

When using Royal Mail 24 (First Class post) service, we will not consider your order missing or late for ten post days. If you require a guaranteed delivery date, we recommend the Courier service available at checkout.

Orders placed after 3 pm on Friday and through the weekend (including Bank Holidays) will be shipped the next working day.

At certain times of the year when the postal system is busier, orders may take a little longer to arrive, and we ask that you wait an additional three post days (Mon-Sat), before contacting us.

If you require urgent delivery, please use the Courier Delivery option when placing your order.

Items sent by a tracked service such as Courier Delivery will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.

If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.

These services are next working day only and exclude highlands & islands. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight courier is a two-day courier service, and standard Royal Mail 24 may take slightly longer. Please check the links for more information. Saturday delivery is not available in the areas listed.

On infrequent occasions, Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned.  We cannot be held responsible for operational issues with our partner services but will operate in line with their policies in such an event.

Please see our full terms and conditions for more information.

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