Shipping Policy
SHIPPING & DISPATCH
Free UK shipping available for all orders, tracked and timed services via a courier service are available at an extra cost.
After particularly busy weekends and bank holidays, some orders may take a little longer to ship.
Courier Delivery orders placed before 3 pm will ship the same day. Courier orders placed after 3 pm will ship the next working day.
We currently ship orders Monday to Friday. Orders placed after 3 pm Monday to Friday will not ship until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays.
IMPORTANT: If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
FREE SHIPPING
We are currently offering free shipping on all UK orders shipped via Royal Mail 1st Class, please select free shipping option at checkout.
When selecting the Courier Option, UK orders will be shipped using APC Overnight.
SHIPPING OPTIONS UK
These are rough estimates, and please allow longer during exceptional times like during the Coronavirus crisis and busy holiday periods.
|
OPTION |
PRICE |
DESCRIPTION |
|
Royal Mail 1st Class Post |
Free |
Delivery usually 2-3 working days |
|
Courier Delivery (Mon-Fri) |
£4.99 |
Delivered next working day before 7pm, tracked to your door |
SHIPPING OPTIONS EU COUNTRIES LISTED
These are rough estimates, and please allow longer during exceptional times like during the Coronavirus crisis and busy holiday periods.
Service Pro Carrier Packet
| Country Code | Country | Service Code | 0.25kg | 0.50kg | 0.75kg | 1.00kg | Delivery |
| BG | Bulgaria | Pro Carrier Packet | £6,50 | £8,50 | £11,00 | £13,00 | 5-11 working days |
| HR | Croatia | Pro Carrier Packet | £5,50 | £7,00 | £8,50 | £10,00 | 5-11 working days |
| CY | Cyprus | Pro Carrier Packet | £6,50 | £9,50 | £12,00 | £14,50 | 5-11 working days |
| EE | Estonia | Pro Carrier Packet | £5,00 | £6,00 | £7,00 | £8,50 | 5-11 working days |
| FR | France | Pro Carrier Packet | £4,50 | £5,00 | £5,00 | £5,50 | 5-11 working days |
| DE | Germany | Pro Carrier Packet | £5,00 | £5,50 | £5,50 | £6,00 | 5-11 working days |
| GI | Gibraltar | Pro Carrier Packet | £7,50 | £10,50 | £13,00 | £16,00 | 5-11 working days |
| GR | Greece | Pro Carrier Packet | £5,50 | £6,50 | £7,50 | £8,00 | 5-11 working days |
| GG | Guernsey | Pro Carrier Packet | £7,50 | £10,00 | £12,50 | £15,50 | 5-11 working days |
| HU | Hungary | Pro Carrier Packet | £5,00 | £6,00 | £7,00 | £8,00 | 5-11 working days |
| IE | Ireland | Pro Carrier Packet | £6,50 | £7,00 | £7,50 | £8,00 | 5-11 working days |
| IT | Italy | Pro Carrier Packet | £6,00 | £6,50 | £7,00 | £7,50 | 5-11 working days |
| JE | Jersey | Pro Carrier Packet | £7,00 | £10,00 | £12,50 | £15,50 | 5-11 working days |
| LI | Liechtenstein | Pro Carrier Packet | £5,00 | £6,00 | £6,50 | £7,00 | 5-11 working days |
| LU | Luxembourg | Pro Carrier Packet | £5,00 | £5,00 | £5,50 | £5,50 | 5-11 working days |
| MC | Monaco | Pro Carrier Packet | £7,50 | £10,50 | £13,50 | £16,00 | 5-11 working days |
| NL | Netherlands | Pro Carrier Packet | £5,50 | £5,50 | £6,00 | £6,50 | 5-11 working days |
| PL | Poland | Pro Carrier Packet | £5,00 | £6,00 | £7,00 | £7,50 | 5-11 working days |
| RO | Romania | Pro Carrier Packet | £5,50 | £6,00 | £7,00 | £8,00 | 5-11 working days |
| SI | Slovenia | Pro Carrier Packet | £5,00 | £5,50 | £6,00 | £6,50 | 5-11 working days |
| ES | Spain (Mainland) | Pro Carrier Packet | £5,00 | £6,00 | £7,00 | £8,00 | 5-11 working days |
| SE | Sweden | Pro Carrier Packet | £5,50 | £6,00 | £6,50 | £7,00 | 5-11 working days |
| BE | Belgium | Pro Carrier Packet | £5,00 | £5,00 | £5,50 | £5,50 | 5-11 working days |
| LT | Lithuania | Pro Carrier Packet | £6,00 | £7,00 | £8,00 | £8,50 | 5-11 working days |
Service Pro Carrier Parcel Plus
| Country Code | Country | Service Code | 0.25kg | 0.50kg | 0.75kg | 1.00kg | Delivery |
| BG | Bulgaria | Pro Carrier Parcel Plus | £9,00 | £9,00 | £9,00 | £9,00 | 6-8 working days |
| HR | Croatia | Pro Carrier Parcel Plus | £16,00 | £16,00 | £16,00 | £16,00 | 4-8 working days |
| CY | Cyprus | Pro Carrier Parcel Plus | £8,00 | £9,00 | £10,00 | £10,00 | 4-6 working days |
| EE | Estonia | Pro Carrier Parcel Plus | £12,00 | £12,00 | £12,00 | £12,00 | 7-8 working days |
| FR | France | Pro Carrier Parcel Plus | £6,00 | £6,00 | £6,00 | £6,00 | 3-5 working days |
| DE | Germany | Pro Carrier Parcel Plus | £5,00 | £5,00 | £5,00 | £5,00 | 3-5 working days |
| GR | Greece | Pro Carrier Parcel Plus | £7,00 | £9,00 | £10,00 | £10,00 | 5-8 working days |
| HU | Hungary | Pro Carrier Parcel Plus | £8,00 | £8,00 | £8,00 | £8,00 | 6-7 working days |
| IE | Ireland | Pro Carrier Parcel Plus | £5,00 | £5,00 | £5,00 | £5,00 | 3-5 working days |
| IT | Italy | Pro Carrier Parcel Plus | £8,00 | £8,00 | £8,00 | £8,00 | 4-7 working days |
| LU | Luxembourg | Pro Carrier Parcel Plus | £9,00 | £9,00 | £9,00 | £9,00 | 2-5 working days |
| NL | Netherlands | Pro Carrier Parcel Plus | £8,00 | £8,00 | £8,00 | £8,00 | 2-4 working days |
| PL | Poland | Pro Carrier Parcel Plus | £6,00 | £6,00 | £6,00 | £6,00 | 6-7 working days |
| RO | Romania | Pro Carrier Parcel Plus | £9,00 | £9,00 | £9,00 | £9,00 | 6-7 working days |
| SI | Slovenia | Pro Carrier Parcel Plus | £10,00 | £10,00 | £10,00 | £10,00 | 6-7 working days |
| ES | Spain (Mainland) | Pro Carrier Parcel Plus | £6,00 | £6,00 | £6,00 | £6,00 | 3-5 working days |
| SE | Sweden | Pro Carrier Parcel Plus | £10,00 | £10,00 | £10,00 | £10,00 | 4-6 working days |
| BE | Belgium | Pro Carrier Parcel Plus | £8,00 | £8,00 | £8,00 | £8,00 | 4-5 working days |
| LT | Lithuania | Pro Carrier Parcel Plus | £9,00 | £9,00 | £9,00 | £9,00 | 6-8 working days |
SHIPPING TERMS
When using Royal Mail 24 (First Class post) service, we will not consider your order missing or late for ten post days. If you require a guaranteed delivery date, we recommend the Courier service available at checkout.
Orders placed after 3 pm on Friday and through the weekend (including Bank Holidays) will be shipped the next working day.
At certain times of the year when the postal system is busier, orders may take a little longer to arrive, and we ask that you wait an additional three post days (Mon-Sat), before contacting us.
If you require urgent delivery, please use the Courier Delivery option when placing your order.
Items sent by a tracked service such as Courier Delivery will require a signature on receipt. It is your responsibility to ensure that someone is available to sign for your order.
If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
These services are next working day only and exclude highlands & islands. Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles & Isle of Wight courier is a two-day courier service, and standard Royal Mail 24 may take slightly longer. Please check the links for more information. Saturday delivery is not available in the areas listed.
On infrequent occasions, Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services but will operate in line with their policies in such an event.
Please see our full terms and conditions for more information.
