V&YOU makes awesome products and we know it. But, if you happen to disagree, we have a no-hassle return policy to take back your purchase. We give you fourteen days from your date of purchase to return your items. Unfortunately, if fourteen days have passed since your purchase date, we will be unable to offer you a refund.
To be eligible for a refund, your item(s) must be unused and in their original packaging.
Once we have received your return, we will notify you via email that your return has been received and is undergoing inspection. We will then send you a second email to inform you whether or not your return has been approved and a refund has been issued.
Once your return is approved, a refund will be processed back to your original form of payment and will post to your account within thirty days.
If you do not see your refund hit your account right away, don’t panic. Prior to contacting us we ask that you:
- Double check your bank or credit card account.
- Contact bank or your credit card company as it takes several days for a processed credit to be posted to your account
If you have taken the above steps and have not received a satisfactory answer, then please contact us at [email protected].
How to set up a Return
Please visit our CONTACT page to request a return.